Questions and Answers

Find quick answers about ordering, delivery and payment.

Ordering

How do I place an order?

Add products to your cart and go to checkout. Enter your name, mobile number and address. We call you to confirm before we send anything.

Do I need an account?

No. You can order with your name, mobile number and address.

The product I want is out of stock. What can I do?

Open the product page and use "Request this item". We check if we can supply it and call you.

Can I visit the pharmacy to buy?

Not at the moment. We take orders online only and deliver to your door.

Delivery

Where do you deliver?

We deliver all over Bangladesh by courier.

How much is delivery?

Free in Chattogram on orders over ৳999 and in other districts over ৳1,999. Otherwise a flat ৳130 anywhere in Bangladesh.

How long does delivery take?

Chattogram: 1 to 2 days. Other districts: 2 to 3 days.

How do I track my order?

Use the Track order page with your order number and mobile number.

Payment

How can I pay?

Cash on delivery, or bKash payment to merchant number 01871-875936.

How do I pay with bKash?

In the bKash app choose Payment, not Send Money. Enter 01871-875936 and the total, then type the transaction ID at checkout.

Returns

Can I return a product?

If you receive a wrong, damaged or expired product, tell us within 3 days and we replace it or refund you. Read our Returns and refunds page for details.

What if my parcel is damaged?

Message us on WhatsApp at 01871-875936 with a photo within 3 days of delivery.

Prescriptions

How do I send a prescription?

Use the Upload prescription page. We call you to confirm the medicines and the price.

Is my prescription kept private?

Yes. Only our pharmacy team can see it, and we use it only to prepare your order. Read our Privacy policy.