Returns and Refunds

When You Can Return a Product

Tell us within 3 days of delivery if a product is:

• not what you ordered,
• damaged when it arrived, or
• expired or close to its expiry date.

We will replace it or refund you.

What Cannot Be Returned

For safety, medicines, baby care, hygiene and personal care products cannot be returned once opened or used, or if the seal is broken, unless they arrived damaged or wrong.

How to Ask for a Return

1. Message us on WhatsApp at 01871-875936 with your order number and a photo of the product.
2. We check and confirm the return.
3. We arrange a replacement or a refund.

Refunds

Refunds are sent by bKash to the mobile number on the order, usually within 7 working days after we confirm the return.

Request Orders and the ৳130 Delivery Charge

• If we cannot supply a requested medicine after you have paid the delivery charge, we refund the full ৳130.
• If you cancel before we hand the order to the courier, we refund the full ৳130.
• If you refuse the parcel at the door without a fault on our side, the delivery charge is not refunded.

Cancelling an Order

You can cancel when we call to confirm, or by messaging us before the order is handed to the courier.